Terms and conditions

Terms and Conditions

Please advise us in advance of any health issue which may affect or limit your experience, or any special requirements you may have. We will do our best to accommodate and assist you. We have a strict no dog policy on the farm. If the experience needs to be deferred due to extreme weather, we will offer the purchaser first refusal for future dates which they can re-book when convenient. All reasonable precautions are taken to ensure the safety and wellbeing of both guests and alpacas, however Flatlands shall not assume liability whatsoever for any personal injury or damage to personal property. Your safety and the safety of others is paramount whilst handling the alpacas, please obey instruction and guidance given at the beginning of the event. We reserve the right to remove anyone from the experience who may put themselves or others at risk, including children. Your place is confirmed upon receipt of payment. Cancellations will not be refunded, but may be rearranged depending on the circumstances and notice given. The information you provide on this form will not be shared or accessed by any other party.